Training and Development Specialist

ProVenue   •  

Orange, CA

Industry: Hospitality & Recreation

  •  

5 - 7 years

Posted 39 days ago

We are seeking a Training and Development Specialist to work remotely from the West Coast who will be responsible for the development and implementation of organization-wide training programs for Tickets.com products and processes. The responsibilities will include conducting internal and external training, both remotely and in-person at various locations, including client sites, Tickets.com office locations, and user conferences. This position will also maintain a knowledge base library containing documentation and recordings accessible to both internal and external users of our products. The Training and Development Specialist must develop a thorough understanding and knowledge of all Tickets.com products, including existing functionality and new enhancements.

Essential Job Functions:

  • Develop a thorough understanding and knowledge of all aspects of Tickets.com products.
  • Read, analyze, and interpret technical material and software documentation, including product requirement documents, items in issue tracking system, release notes, and other product guides.
  • Provide training, both in person and remotely as needed, for clients and internal staff. Training responsibilities include customization of training agenda to meet trainee needs; preparation of data and materials for training; and execution of training in a timely and efficient manner.
  • Assist with creation and execution of remote learning sessions for clients and staff highlighting new and underused functionality.
  • Create and maintain documentation, both written and video, pertaining to the use of Tickets.com products.
  • Review Tickets.com product enhancements and assist with training, communication, and implementation in support of new releases.
  • Assist Client Consulting Services with client migrations to ProVenue as needed, including assisting with initial training and configuration.
  • Perform system tests, analysis, and configuration to ensure system is in excellent running order.
  • Advise clients and internal staff on how to best use ticketing system to meet a client’s business needs.
  • Other software-related tasks as needed.
  • All other duties as assigned.

Position Requirements:

  • Bachelor’s degree
  • Minimum five (5) years of experience with ticketing software strongly preferred.
  • Excellent training skills with the ability to adapt training curriculum, delivery methods, and pace to match the level of the target audience.
  • Proficient in use of training delivery methods, including Web-based training tools (such as WebEx), MS PowerPoint, and other training-based software/documentation programs
  • Ability to develop and implement processes.
  • Comfortable giving and receiving constructive feedback.
  • Computer proficiency essential – MS Office Suite; ability to easily learn new technology as needed.
  • Ability to travel as required.
  • Remote evening and weekend availability, as required.
  • Must be client service-oriented.
  • Excellent communication skills, both verbal & written.
  • Detail oriented, organized, proven ability to follow up on tasks.
  • Self-starter, able to prioritize and work independently with minimal supervision.
  • Work effectively under pressure.