TOC Operations Manager

5 - 7 years experience  •  Automotive

Salary depends on experience
Posted on 10/24/17
Fairfax, VA
5 - 7 years experience
Salary depends on experience
Posted on 10/24/17


This position, reporting to the Statewide Program Manager, is responsible for the overall operations and functionality of the Traffic Operations Center (TOC) and for ensuring that the goals and strategies of the TOC operations plan are followed including the day-to-day management of the TOC operations staff and resources and problem resolution concerning TOC operations.

Primary responsibilities of this position include:

  • Acts as the primary point of contact, on-site, for the client agency
  • Responsible for the organizational management and direct supervision of the TOC operations staff, facilitating a cohesive and balanced operation
  • Review applicant resumes, conduct interviews, and recommend for hire/advancement
  • Administrative functions, including: invoice processing, shift scheduling, liaising with corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution
  • Providing overall direction to the Control Room Operations Department and ensuring that all mission critical logistics, manning, and equipment is provided and maintained
  • Develop and maintain routine personnel performance assessments
  • Maintain 24/7 awareness of the control room's equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability
  • Coordination with Safety Service Patrol (SSP) Manager on activities and necessary actions
  • Coordinate with client on citizen issues related to complaints, inquiries, and public information requests
  • Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings
  • Routinely report to client and company stakeholders on the operation's efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems
  • Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness
  • Assist in maintaining sound freeway operations by:­ guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner
  • Responsible for the comprehensive training and auditing of the operations staff
  • Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client
  • Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, training programs, and TOC website content
  • Serve as a subject matter expert for the client and corporation on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices

Position Requires:

  • 5 + years of experience in a supervisory role; in a transportation, public safety, or commercial operations environment
  • General knowledge of Intelligent Transportation Systems (ITS) and traffic engineering principles and standards
  • Skilled in the use of Advanced Traffic Management Systems (ATMS) applications
  • Skilled in report writing, technical writing, team presentations, spreadsheet analysis, and interoffice communication
  • Ability to be calm and effective under pressure and in a variety of work conditions
  • Ability to coordinate real time activities and initiate immediate priorities, for self and support staff
  • Ability and willingness to work alternate work schedules and be on-call 24 hours/day
  • Skilled in standard software applications such as Microsoft Office (Word, Excel, Power Point, Access, Outlook)
  • Radio and phone communications experience
  • Geographic familiarity with regional arterial and interstate road network

Qualified applicants who are offered a position must pass a pre-employment background assessment and substance abuse test

Must possess a valid driver's license

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is

(a) in response to a formal complaint or charge,

(b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or

(c) consistent with the contractor’s legal duty to furnish information.




Interpersonal Skills Advanced Communication Skills Advanced Attention to Detail Advanced Adaptability Advanced



Innovative:Consistently introduces new ideas and demonstrates original thinking

Dedicated:Devoted to a task or purpose with loyalty or integrity

Leader:Inspires teammates to follow them



Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization


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