A career in our Salesforce Service practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client’s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. As part of our service team, you’ll help deliver transformative applications for the mobile and social connected enterprise through Salesforce. You’ll help our clients build custom applications to transform the customer experience through improved service by providing real time access to information across channels.
As a Senior Associate, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Media & Telecom (TMT) practice provides management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges.
PwC works with clients to solve business and technology challenges related to improving customer and employee experience. The Salesforce capability leverages the Salesforce technology and platform to help clients transform their sales, service and marketing capabilities by bringing our deep industry expertise and strategy through execution experience to improve and change their businesses for the better. Typical engagements are a combination of the following:
-Force platform based innovation and development
-Change management and training
Demonstrates proven thorough knowledge and acumen specific to understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including the following areas:
-Implementing technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations.
-Understanding and solving business and technology challenges related to the implementation of CRM technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs.
Demonstrates some proven success and thorough abilities to learn and perform in functional and technical capacities, which includes the following areas:
-System application implementations, software configurations or other related coding in the following CRM technological product suites; Salesforce.com, SAP, Oracle, Marketo and related cloud and/or on premise ERP business applications;
-Software configuration, Mobile solutions, Apex coding, or Visualforce coding experience inSalesforce.com and/or Veeva;
-Third party integrations and functionality and impact of these integrations;
-Utilization of PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
-Produce deliverables within a diverse, fast paced environment, collaborate effectively across teams and juggle multiple projects and initiatives simultaneously.
Demonstrates some proven success and abilities as a team member: understanding personal and team roles; contributing to a positive working environment by building solid relationships with team members; proactively seeking guidance, clarification and feedback; providing guidance, clarification and feedback to less-experienced staff.
Basic Qualifications/Preferred Skills & Knowledge
Minimum Years of Experience: