Tier II Cyber Analyst in Colorado Springs, CO

$80K - $100K(Ladders Estimates)

root9B Technologies   •  

Colorado Springs, CO 80903

Industry: Information Technology


Less than 5 years

Posted 55 days ago

DESCRIPTIONR9B is seeking a Tier II Cyber Analyst to join our world-class Network Defense Operations team. As a member of this elite team, you will work with the best cyber minds in the industry. You will:

  • Update and maintain a Master Station Log on Teams at the end of every shift
  • Take ownership of, triage, and update tickets generated through the ticketing system
  • Assess and escalate to next level, as needed
  • Respond to inbound phone and electronic requests for technical assistance with root9B's security monitoring applications
  • Manage all customer situations in a professional and courteous business manner with an emphasis on customer relationship and satisfaction
  • Keep customers abreast of problem status, set clear expectations and provide timely follow-up to customers on a daily basis
  • Meet statement of work (SOW)/service level agreements (SLAs) regarding response time and customer notification as it pertains to root9B's Security Monitoring and Management Services
  • Document all communications with customers and interdepartmental constituents related to outstanding technical issues in order to escalate to next level
  • Remotely assist with basic technical support related to the management and monitoring of customer security devices
  • Generate and update technical documentation as required.
  • Demonstrate excellent communication and customer care skills
  • Maintain a working knowledgebase of local security events and execute general controls as assigned.
  • Provide log/network/malware/device analysis and making recommendations for remediation of security vulnerability conditions.
  • Perform analysis and tuning of the Security Analytics platform configuration and use cases and create, review, approve, and publish customer-facing reports on threat intelligence, operational metrics, and/or service performance.
  • Develop guidance on mitigation strategies and defense techniques relative to trends and events in the global threat landscape.
  • Assist security staff with incident management, security strategy, and publication of security intelligence.
  • Generate internal and/or external documentation, such as detailed procedures, playbooks, and operational metrics reports.
  • Provide assistance to root9B proactive HUNT services that will help them prepare, recognize, and respond in anticipation to a specific attack or known attack patterns.
  • Assist in Incident Response activities, providing root cause analysis, lessons learned, and additional recommendations on how to prevent similar incidents.
  • Follow the procedures outlined in the NDO SOP, which is available and maintained on Confluence

This position will work on a rotating Panama schedule. Occasional travel may be required.

POSITION REQUIREMENTSThree years of experience as a cyber analyst

Bachelor's degree in Computer Science or a related field.

In lieu of a bachelor's degree, an additional two years of experience is required


TS/SCI security clearance

Experience supporting an OCO/CNO missions

Experience with SEIM

Valid Through: 2019-10-22