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Tier 2 Support Engineer in Denver, CO


Denver, CO 80202
7w ago


Technical Support


5 - 7 years

Job Description

Position Summary

As a Tier 2 Support Engineer, you will: Provide world class technical troubleshooting, integration support, and monitoring to a wide range of Fortune 100 customers. Work concurrently on onboarding efforts as well as coordinate with the local technical operations and international support. This work also involves working with cross functional teams across Payfone, its partners and its clients so excellent communication is required. This position requires a well-rounded understanding of various monitoring and troubleshooting solutions, SaaS technologies, incident process flows and escalations, and hands on experience with high volume application solutions.

What You Are Accountable For

As a member of Support team, the Tier 2 Support Engineer is expected to:

  • Always be resolving and closing customer issues by providing excellent customer service.
  • Have the ability to understand complex workflow process
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Valid through: 2020-2-21

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