Industry: Business Services•
Less than 5 years
Posted 39 days ago
Our direct client is looking for a Tier 1 Helpdesk Support in Trenton, NJ.
- Full-time professional work experience in Business and/or Information Technology.
- Full-time professional work experience in a service desk / help desk environment.
- Provide tier 1 technical support.
- Respond to incidents and requests that come into the help desk via phone and email
- Resolve those tickets that can be completed within approximately 10 minutes and assign the rest to the appropriate tier 2/3 staff member or application staff
- Close tickets with appropriate notes and resolutions in a timely manner
- Subject areas include:
-- Active Directory and Office 365 accounts
-- Desktops, laptops, tablets, smartphones
-- Desktop productivity apps (MS Office, Adobe Acrobat, FileMaker, Oracle)
-- Custom department and division applications
-- Basic network connectivity troubleshooting
- Ability to troubleshoot desktop, laptop, tablet and printer hardware problems – Required
- Ability to troubleshoot and install Microsoft Windows 10, including diskless imaging and image creation – Required
- Ability to interact with customers seeking assistance in person, over the phone, via email in a timely and courteous fashion – Required
- Ability to keep supervisor informed on day to day problems that require escalation and identify areas that need correction – Required
- Ability to manage a large number of tickets in a call center /help desk environment – Required