Third Party Relationship Manager Senior in San Antonio, TX

$100K - $150K(Ladders Estimates)

United Services Automobile Association   •  

San Antonio, TX 78201

Industry: Finance & Insurance

  •  

5 - 7 years

Posted 35 days ago

Job Requirements

  • Responsible for effective and compliant management of multiple third-party relationships with moderate or high inherent risks that can decrease or hinder the Enterprise's ability to execute on one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.
  • Leverages extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, document, mitigate, and manage risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.
  • Responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
  • Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
  • Identifies, monitors, and manages action plans to address risk and performance issues/findings. Follow approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.
  • Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).
  • Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
  • Fosters effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
  • Identifies Enterprise value through analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; development of projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.
  • Serves as a coach to peers and team members and acts as a resource for escalated issues.

Minimum Education:

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree

Minimum Work Experience:

  • 6 or more years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry
  • 2 or more years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal
  • Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.
  • Advanced knowledge of relevant business process(es) and regulatory compliance requirements
  • Advanced knowledge of supply chain management, budget controls, and project management
  • Experience analyzing and interpreting data
  • Strong communication skills with proven ability to influence solutions across all organizational levels
  • Strong attention to detail in third-party relationship management

Preferred Requirements:

  • Deep experience in at more than one of the following areas: contracting, sourcing, risk and control, management of external suppliers or service provider/ outsourced provider leadership.
  • Strong understanding of risk and compliance and regulations/regulatory requirements as related to Information Technology or Third Party Supplier Management.
  • Strong experience in at least one of the following areas: contracting, technology sourcing, technology risk and control, management of external suppliers or service provider/ outsourced provider leadership.
  • Demonstrated ability establishing partnerships to ensure effective planning and collaboration on Third Party Risk Management related matters and coordination between various risk functions (privacy/compliance/information security/service continuity, etc).
  • Experienced contributions assisting the quantifying and communicating thru the use of Risk and Control framework, inherent and residual risks and KRI/KPI's, the impact of Third Party Risk to multiple organizations and control partner groups.
  • Experienced contributions assisting the guiding and assisting consulting business and managers responsible for third party supplier relationships.


Valid Through: 2019-11-12