Responsible for effective and compliant management of multiple third-party relationships with moderate inherent risks that can decrease the Enterprise's ability to execute on one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is temporarily impacted.
Leverages working knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc. to identify, document, mitigate, and manage risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.
Facilitates activities across Procurement, Information Security, Compliance, etc. to drive the execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc. Ensures termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
Executes the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
Identifies, monitors, and manages action plans to address risk and performance issues/findings. Follows approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.
Partners with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end- to-end USAA and third-party execution).
Ensures contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
Fosters effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
Supports other third-party relationship managers to ensure compliance within the lifecycle (e.g. ongoing monitoring support, site visits, due diligence assessments, etc.)
Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree
4+ years of relevant supply chain management, vendor/third-party risk management, or operations experience in financial services, information technology, or related industry
2+ years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc.
Proficient knowledge of relevant business process(es) and regulatory compliance requirements
Proficient knowledge of supply chain management
Knowledge in project management, budget control. contract management, and analyzing and interpreting data.
Previous experience owning Third Party vendors relationships.