Test Center Manager

Salary depends on experience
Posted on 11/20/17
Wethersfield, CT
Business Services
Salary depends on experience
Posted on 11/20/17

Req ID: 1717341

Responsibilities

You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

60% of daily tasks are Test Administrator responsibilities:

  • Performs on-time site opening and closing procedures.

  • Understands all testing procedures.

  • Checks in examinees, verifies identification, and explains the exam process.

  • Monitors examinees while testing.

  • Maintains a secure testing environment.

  • Communicates with internal technical support to investigate and fix technical issues.

  • Strictly adheres to company policies using careful judgment.

  • Responsible for maintaining a professional and clean testing center with light housekeeping duties.

  • Arrive on time for all scheduled shifts.

  • Other duties as assigned.

40% of daily tasks are Test Center Manager responsibilities:

The Test Center Manager is the onsite manager of a small team of Test Administrator employees.

  • Site staffing/hiring/retention/conflict resolution/scheduling.

  • Trains, develops and coaches staff.

  • First contact for facility issues.

  • Ability to multi-task.

SCHEDULE REQUIREMENTS:

Our ideal candidate demonstrates flexibility and teamwork.

  • This position is benefit eligible.

  • Ability to work 35 to 40 hours per week with an expectation to work more hours as needed.

  • Employees must be available to work various shifts between the hours of 7 am - 10 pm various shifts as scheduled, any day Monday through Friday.

  • Ability to work approximately 2-3 Saturdays per month from 7 am - 10 pm.

  • Available to address operational problems when not at test center.

Qualifications

Minimum of 1 year customer service experience is preferred.

One year supervision experience in customer service is highly preferred.

High school diploma or equivalent is requiredBachelor's degree or equivalent business experience preferred.

Team leading and training skills, and exposure to a testing environment are strongly preferred.

Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.

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