Telesales Manager, Medicare & Retirement

UnitedHealth Group   •  

Phoenix, AZ

Industry: Healthcare

  •  

5 - 7 years

Posted 38 days ago

This job is no longer available.

Position Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


This M&R Telesales Manager is responsible for the operation of an inside sales department/ site in support of achieving or exceeding sales goals for UnitedHealthcare Medicare Solutions. As the manager, you will oversee the successful achievement of results across sales, management, compliance and quality metrics for your department / site. In addition, responsibilities include sales leadership, coaching of leaders, partnering across functional areas and ongoing management of the team. This position reports to the Director of Inside Sales.

Primary Responsibilities:

  • Provide leadership to staff with multiple roles (agents, team leads and supervisors).
  • Develop and enhance sales force capabilities by demonstrating hands - on consistent management practices that identify areas of excellence and foster an environment of continuous improvement through the coaching and development of staff
  • Manage staff performance by providing feedback and coaching on key performance indicators and productivity
  • Maintain a positive work environment that supports a quality driven team and identify any issues that may inhibit an individual's or the team's performance
  • Effectively use all channels of communication to inform and motivate staff through one -on -ones, staff meetings and written communications
  • Effectively recruit and hire qualified staff and provide for their training and development
  • Set performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards
  • Foster a cohesive and supportive team environment
  • Assign priorities and make decisions that are consistent with the company's mission and strategic goals
  • Achieve / exceed business goals
  • Execute on sales strategies to achieve or exceed sales results
  • Assists in uncovering market niches and actively pursues growth opportunities
  • Organizes and leads staff's efforts to ensure both compliance with CMS standards and company policy
  • Champion continuous Improvement with quality and compliance
  • Support supervisors in the development of improvement plans for staff
  • Investigate trends, surface issues, identify root problem and collaboratively work with specific team / individuals to resolve issues
  • Ensure team supports and adheres to all improvement initiatives
  • Maintain knowledge products, industry and competitors
  • Understand the history and general trends in the industry and their implications for the future
  • Monitors and maintains market intelligence on competition.
  • Maintain and enhance working knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
  • Understand all aspects of the company's products and telemarketing strategy within assigned territory and ensures that all relevant information is shared and understood by staff
  • Proactively share thoughts / concerns / issues with regards to the design and / or marketing of the company's product portfolio
  • Solicits this input from staff as well
  • Perform other related duties as required to achieve the goals and objectives of the company and department


Demonstrated Skills:

  • Possess business acumen and management skills including the ability to understand business goals and drive results through the effective management of staff through the coaching and utilization of their unique skills and abilities
  • Understand company's vision and mission linked to direct application of methods and plans to accomplish Inside Sales strategy
  • Work effectively with team, and across the organization, to further the goals of the business
  • Participation in and facilitation of team effectiveness, taking actions demonstrating consideration for the feelings and needs of others
  • Goal - oriented and sales motivated
  • Ability to assess staffs internal motivators and create a climate in which they want to do their best
  • Excellent communication skills - demonstrating high level writing and verbal skills. Effective as the dissemination of information and a good listener
  • Solid relationship building skills
  • Solid organizational and time management skills

Required Qualifications:

  • Undergraduate degree or equivalent years of experience
  • 4+ years leadership experience in a sales, call center or production environment
  • Already have, or can obtain within 60 days of hire (company sponsored), health/life Insurance
  • Proficiency in CMS regulations
  • Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)
  • Reside in or within commutable distance to Phoenix, AZ

Preferred Qualifications:

  • Bilingual
  • AZ state health insurance license
  • Sales, customer service, claims experience
  • Experience in Medicare, managed care, health insurance or financial services industry
  • Bachelor's degree