Telecommunications Engineer II

Cross Country Healthcare   •  

Boca Raton, FL

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 51 days ago

Job Description

Cross Country Healthcare is looking for top talent to join our team

Cross Country Healthcare is a national leader in providing innovative healthcare workforce solutions and staffing services. Our solutions leverage our nearly 40 years of expertise and insight to assist clients in solving complex labor-related challenges while maintaining high quality outcomes. We are dedicated to recruiting and placing highly qualified healthcare professionals in virtually every specialty and area of expertise. With more than 9,500 active contracts, our diverse client base includes both clinical and nonclinical settings, servicing acute care hospitals, physician practice groups, outpatient and ambulatory-care centers, nursing facilities, both public schools and charter schools, rehabilitation and sports medicine clinics, government facilities.

This position provides technical support to the employees of Cross Country Healthcare, Inc. in the areas of all core telephony services, telephony applications, voicemail, Telco vendor management and troubling resolution of each the above areas.

  • Deploy and maintain all enterprise telecommunications systems
  • Analyzes telecommunication functions of the organization and makes recommendations
  • Works tickets through our ticketing system in a prompt fashion and communicates action during each step of affected parties
  • Installs, moves, and modifies telecommunications and related equipment according to job order specifications, standards, and procedures
  • Diagnoses and repairs equipment as assigned from system level to bench or component replacement
  • Performs installation and testing of new products individually or as part of a team. Leads installations and upgrades of telecommunications systems
  • Develops documentation to support current and to test planned equipment configurations
  • Provides on-the-job training to user or other technical personnel
  • Establishes time and cost estimates. Maintains accurate records of staff hours and materials used
  • Performs daily maintenance checks and insures proper escalation and resolution to challenges found
  • Provide coordination between Telecommunications, other IT teams and customer
  • Ongoing daily support of one off voice/data activities
  • As required by changing business needs, complete additional responsibilities as assigned
  • All other duties as assigned

Required Skills

  • Strong analytical and problem-solving skills
  • Customer service oriented with excellent verbal and written communication skills
  • Able to handle multiple projects/tasks simultaneously
  • Ability to communicate effectively with internal and external customers and suppliers
  • Work effectively as a part of a group or independently
  • Able to thrive in a constantly changing demands and conflicting assignments; must maintain a calm, courteous manner in all situations, ability to work in a fast-paced, highly competitive environment in a changing industry while maintaining customer focus
  • Must enjoy and remain focused in an open environment that is highly interactive; fast paced office environment

Required Experience

  • Bachelor's degree in Computer Science from accredited university or experience in related field preferred
  • IT related certifications a plus
  • 2 years’ experience in architecting, deploying and supporting Avaya PBX’s
  • Prior experience with telephone switch programming on an Avaya platform
  • Experience with the following Avaya products:
    • Aura Communications Manager 6.X or 7.x
    • Avaya IPOffice
    • Avaya Application Enablement Service (AES)
    • Avaya System Manager 6.X or 7.x
    • Avaya Session Manager 6.X or 7.x
    • AVST for voicemail services
    • Taske for agent skill level management
  • Experience with TASKE and eCAS Call Reporting
  • Prior experience with VOIP, IP networking and PBX systems
  • Prior experience with large to very large enterprise environments that include multiple site locations
  • Knowledge of CO/ISDN PRI/H.3232 and SIP trunking
  • Experience with Witness (WFO) call recording
  • Call Center ACD with EAS design, setup, implementation/maintenance and support for skills, agents VDN’s and Vectors
  • Prior utilization of G650 and G450 Media-Gateways


Cross Country Healthcare offers a competitive compensation and benefits program including: Medical plan, Dental plan, Life insurance, Disability plan, 401(k) plan and Tuition Assistance

Cross Country Healthcare is an EEO employer - M/F/ Veteran/Disability