Telecom Analyst

Confidential Company  •  Houston, TX

Less than 5 years experience  •  Staffing & Recruiting

Posted on 07/31/17 by Mary Markussen
Confidential Company
Houston, TX
Less than 5 years experience
Staffing & Recruiting
Posted on 07/31/17 Mary Markussen

Essential Job Functions:

  • Responsible for end-to-end service delivery.
  • Interact with the end customer to obtain clarifications on their requirements.
  • Responsible for ensuring that all aspects of the data implementation process are documented in our systems.
  • Remotely deploy and troubleshoot all equipment and services for customer solution with on-site field technicians.
  • Troubleshoot issues with Carrier Partners for circuits and data connections.
  • Provide technical leadership of internal and external resources to ensure a successful customer implementation and resolution of any post cutover deficiencies.
  • Additional responsibilities as position requires

Specific Requirements, Skills & Education:

  • Good understanding of IP and WAN networking
  • Strong background and hands-on experience with CPE routers, LAN switches and firewalls.
  • Knowledge of CISCO and ADTRAN products is a plus
  • Background in telecommunications services
  • Working knowledge of MPLS technology and services is desirable
  • Must be organized and able to work in a quickly-changing internal and external environment.
  • Must be reliable, self-motivated and disciplined.
  • Strong familiarity with PCs including but not limited to Excel, MS Word, general database and word processing software
  • Communication and interpersonal skills required in order to interact both orally and written with customers and management
  • Must be able to multitask, work tight deadlines and focus on project completion.

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