Technology Support Analyst


Raleigh, NC

Industry: IT Consulting/Services


Not Specified years

Posted 244 days ago

This job is no longer available.

We are looking for Technology Support Analyst for our client in Raleigh, NC

Job Title: Technology Support Analyst

Job Location: Raleigh, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Conduct analytical work providing consultation, support, and/or training to county boards of elections in their use of SEIMS and other elections technology-based elections systems.
  • Provide technical support of hardware, applications, operating systems, and networking related to election technology to the 100 county boards of elections.
  • Perform routine diagnostics and maintenance with multiple operating systems.
  • Assist with testing of new releases of software, vendor modifications, upgrades and patches.
  • Resolve routine issues and problems.
  • Provide technical support for supported systems.
  • Resolve incident tickets and research new technologies being implemented
  • Ability to troubleshoot standard/common operating systems and software/hardware issues.
  • Ability to listen to symptom descriptions to analyze problems and to resolve effectively.
  • Ability to communicate technical information in an understandable way to non-technical users.

Technical Solution Development:

  • Improve efficiency of systems assigned to meet user needs.
  • Communicate with IT development and infrastructure to resolve technical issues.
  • Document non-routine procedures and workarounds and solutions. 
  • Work with own specialty with ability to integrate and coordinate elements of that specialty.
  • Working knowledge of technologies and systems in place with the capability of supporting these technologies.  

Planning and Organizing:

  • Research emerging technologiesassociated with supported systems.
  • Plan work of other team members or self as directed by supervisor with independent tasks.
  • Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
  • Ability to perform job with minimal supervision.

Project Management:

  • Participate as team member on small and/or large projects.
  • Serve as a productive project team member through timely completion of project tasks.
  • Ability to establish working relationships with others and provide communication of activities.

Technical Knowledge

  • Demonstrate thorough knowledge of technologies and systems in place with the capability of supporting these technologies.
  • Supports operating systems and services for clients and performs software and hardware diagnostics.
  • Knowledge of technology principles and terminology associated with the work unit and area of responsibility.

Consultancy Skills:

  • Updates/Creates internal supported system documentation.
  • Helps determine technical needs of supported systems and providing information to leadership.
  • Consults with clients, internal staff, other departments and vendors. 
  • Ability to determine client needs and effectively communicates back to technical experts.
  • Acts as technical resource to others within work specialty.