Technology Services Management Consultant

Dell   •  

Phoenix, AZ

11 - 15 years

Posted 181 days ago

Key Responsibilities

- Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends

- Ensures effective ownership, communication, coordination, and facilitation of support service activities between support teams, account teams, field service personnel, and customers

- Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively

- Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness

- Identifies and leads continuous improvement activities in support of customer or internal business processes

- Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment

- Available 24x7 to coordinate Dell resources during critical incident management

Essential Requirements

- 12+ years of related experience with a Bachelor’s degree; or 8+ years with a Master’s degree

- Requires a solid understanding of and technical competence in data center technologies. 

- Working knowledge of Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential

- Ability to effectively interact and communicate with Senior Executive to CxO-level personnel

- Excellent presentation, communications, and interpersonal skills

- 8+  years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking

Desired Requirements

 - IT business process certifications (ITIL, Six Sigma, PMP, etc.)

- Technical certifications (MCSE, CCNA, Server+, etc.)

- 8+ years troubleshooting complex technical issues

- 8+ years IT infrastructure deployment experience

- 8+  years IT project management experience utilizing an accredited framework

- 8+  years vendor and maintenance management experience

Job ID: R34695