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Technology Program Manager in Seattle, WA



$150K - $200K*


Technical Project Management, Program Management


11 - 15 years

Job Description

As a Platform Technology Program Manager, you will be building the infrastructure to help our Operations (e.g. Customer Experience) organization scale. Businesses that run on Stripe, from fledgling upstarts to household names, place significant trust in Stripe to accelerate their success. This makes our user-facing teams, and the software layer that connects them with users, mission-critical: users need fast, accurate, contextualized answers to their questions, 24/7, over phone, chat, and email. Our Technology team partners with our Support Products engineering team and our Internal Systems team to scope and prioritize agent tooling and product requests. From support ticket routing across channels (email, phone, request-a-call), to security access rights, to agent workflow tools, the Technology team's mandate is expansive (1K+ support agents) and the biggest lever for improving our overall support experience. As a new and nimble team, we're looking for folks who have incredible hors

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Valid through: 2020-4-3

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