Technology Operations Center Manager

Facebook   •  

Menlo Park, CA

Industry: Internet Services

  •  

Less than 5 years

Posted 336 days ago

Intro:

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

Summary:

We are looking for people to join our Global Security Systems and Technology team (GSST). Would you like to work in a dynamic, fast-moving environment that values social interaction as well as technical process? We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting a 24/7 critical environment. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you’ve helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems and have a passion for security and technology. We want to deliver the best experience in the world and if you think you are up to the challenge read on.

Required Skills:

  1. The Global Security Systems & Technology Program Specialist will work directly with end users, the Tech Ops Center team members, and Global Security Operations teams to manage communications, for all operations globally.

  2. The Global Security Systems & Technology Program Specialist will aim to be proactive when roadblocks are found and work with cross-functional team members to be agile, adjust and move forward.

  3. The Global Security Systems & Technology Program Specialist will work with technology operations, systems deployment, and solutions team incidents, service requests, maintenance, and projects relevant to supporting Global Security Systems Infrastructure.

  4. The Global Security Systems & Technology Program Specialist will also remotely support technology solutions projects that are supported outside of Menlo Park, that may be located in London, Singapore, etc.

  5. You will be supporting a range of existing and new technologies including: Genetec, CCure 9000, Commend, and many more in house applications and systems in enterprise environments.

  6. Directly interfacing with other groups.

  7. Presenting weekly project status updates and detailed completion metrics.

  8. Continually seeks opportunities to increase customer satisfaction.

  9. Manages and communicates clear expectations.

  10. Working with a team of global contingent workers.

Minimum Qualifications:

  1. B.S. Administration, Management, Computer Science or equivalent experience.

  2. 3+ years demonstrated hands-on experience in leading a team with direct reports.

Preferred Qualifications:

  1. 6+ years demonstrated hands-on experience in medium-large enterprise IT, or Security System environment (20 plus sites).

  2. Knowledgeable in physical security systems, security hardware, locks, cameras, IT and networked-based equipment.

  3. Experienced in process for final test and acceptance of security systems and hand over.

  4. Ability to work under minimal supervision, self-directed.

  5. Able to communicate with internal and external customers, and able to offer guidance to executive staff and subcontractors.

  6. Ability to adjust schedule and work across global time zones.

Industry: Internet