Technology Account Director ( Healthcare SaaS)

hc1.com   •  

Louisville, KY

Industry: Healthcare

  •  

Less than 5 years

Posted 62 days ago

This job is no longer available.

Position Description:

A successful Account Director will focus on driving customer adoption, growth and retention. You will serve as the lead point of contact for all account management matters as well as establish and maintain executive relationships. This role reports to the SVP of Services and Analytics and works collaboratively with other hc1 teams.

What you will be doing:

  • Drive product adoption and ensure customers are leveraging the solution to achieve full business value; educate clients on new features and releases
  • Help customers calculate and monetize business value by driving quarterly reporting with customers; measuring business value, penetration, usage, and adoption
  • Closely manage and nurture accounts to identify and eliminate risk of attrition
  • Identify and execute cross-sell/up-sell opportunities of product and services
  • Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
  • Lead and manage the renewal process
  • Travel up to 50%

What you will be doing:

  • Bachelor's degree
  • 3+ years of account management experience, with upselling, cross-selling, and/or renewals, with customer-retention as your KPI, preferably in a SaaS organization
  • Demonstrated knowledge of healthcare industry
  • Impeccable work ethic, self-motivated, entrepreneurial spirit, start-up experience
  • Understanding business value of metrics and using excel to communicate
  • Excellent communication skills, including issue tracking, triaging and crisis management
  • Experience in any of the following a plus: Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards