Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions. Snowflake: Your data, no limits.
As a member of our small, tight-knit tech pubs team, you will work closely with Snowflake's world-class team of engineers, architects, and designers to create documentation and rich content for Snowflake's industry-leading Cloud Data Warehouse (and related services). Working in a fast-paced and challenging, but highly-rewarding and collaborative environment, you will experience first-hand the immediate and direct impact your contributions make weekly for our rapidly growing base of global customers.
- Create online documentation, tutorials, sample programs/code, and other content for audiences ranging from non-technical end-users to developers.
- Utilize the latest technology to deliver content on a weekly basis
- Interact regularly with Software Engineers, Product Managers, and UI Designers to ensure all new features, enhancements, and changes are fully documented
- Work with Release and DevOps Engineers to ensure the timely release of new versions of the service and corresponding documentation
- Work with Support Engineers and Customer Success Managers to help drive customer engagement and adoption, including:
- Contributing to Knowledge Base articles
- Responding to community questions and discussions
- Editing and authoring technical blog posts
- Developing training materials, implementation guides, migration guides, best practices, troubleshooting, and FAQs
Our ideal Sr. Technical Writer will have:
- 4+ years experience creating technical product documentation from specs and from scratch
- Strong RDBMS and SQL skills (Oracle, Postgres, MySQL, etc.)
- Familiarity with open-source publishing tools, including DITA XML and RST/Sphinx
- Experience with all aspects of the documentation development lifecycle, including:
- Audience profiling
- Information gathering and research
- Information architecture
- Content authoring, management, and single-sourcing/reuse
- Online/web publishing
- B.A. or B.S. degree in a related/associated field