Technical Writer

  •  

Redwood City, CA

Industry: Technology

  •  

Less than 5 years

Posted 167 days ago

  by    Terry Killian

This job is no longer available.

At Informatica, We ?DATA?. We Do Good, Act As One Team, Think Customer First, and Aspire For The Future. Informatica enables companies to unleash the power of data to become more agile, realize new growth opportunities, lead to new inventions resulting in intelligent market disruptions.

A career with Informatica gives you all the opportunities and benefits that can only come from working for the trusted industry leader, including amazing, energetic team members; a globally diverse workplace; and a company dedicated to your success, growth and advancement.

Your Opportunity

You are an energetic Technical Writer who wants to gain experience creating online help, how to articles, videos, and tutorials that exceed customer expectations. You can work effectively in a fast-paced team environment focused on developing content for new features and updating existing content. You will be an influential member of the team and look for opportunities to excel and collaborate within the team and cross functionally.

Our Team

You will be a key member of the team responsible for delivering help documentation, articles, videos, and tutorials that help our customers succeed. You will work closely with other technical writers, software engineers, and product managers to create user-facing content. You will focus on documentation for our industry leading cloud services.

Our Ideal Candidate

You are a passionate, dynamic, and talented technical writer who has outstanding written and verbal communication skills. You have excellent analytical abilities and strong technical skills. You are a self-starter and can be a high impact member of the documentation team and cross-functional teams. You are comfortable are comfortable with ambiguity, and can learn new products quickly. You deliver all content on schedule and to a high degree of quality. You put strong emphasis on performing content reviews and self-edits. You have a reputation for creating accurate, concise, usable, highly-polished content and collaborating with key constituents on planning and execution as appropriate. 

Your Responsibilities

You will:

  • Write easy-to-read and easy-to-find use case-based documentation
  • Create videos that walk users through key functionality 
  • Develop interactive tutorials to improve first user experience
  • Write knowledge base articles to supportinternal and external customers
  • Write about highly technical concepts
  • Compile and test online help
  • Create project plans, maintain schedules for specific projects, and communicate documentation status to documentation manager or lead
  • Work with the user experience team to deliver meaningful error messages
  • Contribute to documentation team processes
  • Edit documentation for completeness, style, and accuracy to ensure it reflects Informatica's commitment to quality

 Your Qualifications

 

  • 3years of experience as a software technical writer.
  • BA/MA/BS/MS (engineering, humanities, social sciences)
  • Excellent analytical and written communication skills
  • Excellent leadership and project management skills
  • Ability to quickly learn technical information
  • Ability to meet deadlines and help others meet them
  • Ability to multitask, prioritize, and develop schedules
  • Ability to quickly learn technical information
  • Helps develop and fine-tune documentation processes
  • Understands the customer requirements and incorporates them into the documentation
  • Is attentive to detail and accuracy, is committed to excellence, and owns and acts on quality problems

Desired Skills

  • Knowledge of DITA and XMetaL
  • Experience with JIRA and Confluence
  • Experience with video and e-learning software
  • Experience with web help systems
  • Experience with content management systems
  • Experience with Agile development cycles

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

$99K - $110K