Technical Support - Workstation, Laptop, & Mac

Company Confidential  •  Harrisburg, PA

Less than 5 years experience  •  Staffing & Recruiting

$80K - $90K
Posted on 10/19/17
Company Confidential
Harrisburg, PA
Less than 5 years experience
Staffing & Recruiting
$80K - $90K
Posted on 10/19/17

Our direct client is looking for a Technical Support staff to provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting in Harrisburg, PA.

Description:

Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) 

The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities:

- Monitor incident queues for issues and take ownership and assist customers as required.

- Keep all support tickets up to date and well documented.

- As required, provided documentation on issue resolution for other teams.

- Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Desired Characteristics

- Able to communicate in a clear manner.

- Change oriented – improve processes and confront difficult circumstances in creative ways.

- Demonstrated customer focus; building strong customer relationships.

- Effectively evaluate information to make correct decisions.

- Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.

- Strong team player – collaborate with others, be open to other ways of doing things.

- Interested in emerging technologies demonstrated through training and attending technical events.

Skills Matrix

- Deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s ) - Required - 3 Years

- Develop, test, maintain PC images - Required - 3 Years

- Experience supporting PC’s in a large domain environment - Required -3 Years

- Install and configure PC hardware and peripherals - Required - 3 Years

- Repair PC’s by replacing hard drives, motherboards, memory, etc - Required - 3 Years

- Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s - Required - 3 Years

- Knowledge of Active Directory and experiencetroubleshooting GPO’s and name resolution - Required - 3 Years

- Experience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s - Required - 3 Years

-Experience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD) - Required - 2 Years

- Application Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s - Required - 2 Years

- Experience integrating Macintosh systems into an Active Directory Domain environment - Required - 1 Years

- Scripting with VBS and PowerShell - Highly desired - 2 Years

- Configuration Management Console queries and reporting - Highly desired - 2 Years

- SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize - Highly desired - 2 Years

- Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT) - Highly desired - 2 Years

- Microsoft Certification - Highly desired

Location: Harrisburg, PA

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