Technical Support Supervisor

Resources Global Professionals   •  

Dallas, TX

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 43 days ago

THE RGP EXECUTIVE SEARCH EXPERIENCE
At RGP, we’re deeply invested in identifying your strengths as an Executive Professional. We understand it’s not simply about finding a position – it’s about your career objectives, goals and aspirations. In other words, it’s about you.

PURPOSE OF THE ROLE

As a Technical Support Supervisor, you will be responsible for providing supervision of the day-to-day work flow of the Technical Support Specialists in all offices. In this role, you will provide telephone, deskside hardware, software, smartphone, and basic network support to internal staff members.

ATTRIBUTES OF PROFESSIONALS IN THIS ROLE

  • Excellent written and verbal communication skills
  • Attention to detail
  • Leadership, coaching, and conflict resolution skills

KEY RESPONSIBILITIES OF THE ROLE

  • Evaluate Technical Support Specialists team work performance
  • Assist in the evaluation of new products or services and suggest changes to existing products or services to better aide the end user
  • Implement and ensure enforcement of Firm-wide policies, standards, and methodologies to deliver efficient, cost-effective, and reliable IT support services
  • Develop, enhance, and communicate procedures regarding how problems are identified, received, documented, distributed, and corrected
  • Identify and schedule appropriate training programs for Technical Support Specialist staff
  • Supervise the activities of third party technical support services in offices without local technical support staff
  • Provide periodic employee performance evaluations

DESIRED EXPERIENCE AND REQUIREMENTS

  • Bachelor’s Degree
  • 5+ years of technology support experience
  • 2+ years of supervisory experience