Technical Support Specialist

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San Mateo, CA

Industry: Biotech/Pharma

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Not Specified years

Posted 366 days ago

  by    Salman Arif

This job is no longer available.

• Understand software management (including configuration management, data management, networksecurity, IT architecture, infrastructure design, systems integration, and system/application testing approaches)

• Expertise and significant experience in systems development life cycle (SDLC) methodologies

• Expertise and significant experience in Computer System Validation and software validation requirements for regulated systems in the Biotech/Pharmaceutical Industry or similar

• Previous experience implementing Liquent InSight product or similar tools/ technology.

Previous experience with Crystal reports.

• Attention to detail when assessing technical activities and/or reviewing technical documentation (vendor release notes, vendor installation, administration guides, system architecture, system configuration specifications, etc.)

• Ability to identify and address technical issues/problems that may be encountered during the project and the ability to assist the Tier 3Support team in the resolution of these project issues

• Propose technical solutions to issues and escalate issues appropriately

• Maintain a proactive attitude and behavior

• Ability to multi-task effectively and work independently

• Interface directly with the business users, management level IT clients, software vendors and other service providers. Strong communication skills are a must.

• Professional written, verbal, and interpersonal skills

$80K - $130K