Technical Support Specialist

 •  Open Systems Technologies Allenhurst, NJ

Staffing & Recruiting

Salary depends on experience
Posted on 07/26/17 by Radhika Arora
Staffing & Recruiting
Salary depends on experience
Posted on 07/26/17 by Radhika Arora

Our client is seeking a Technical Support Specialist; this is a dual role where the candidate will provide technical support to the organization's internal and external customers while handling quality assurance for new applications.

Responsibilities:

  • Handling approximately 35 tickets per week, troubleshooting and solving level 1 and 2 tech support issues
  • Assist with constant improvement in efficiency of product support process
  • Collaborating with Engineering to ensure application defects are escalated to the development team to be addressed
  • Identify, record and document thoroughly and track defects
  • A Bachelor's degree in a technical field and hands on experience with the above responsibilities are required for consideration
  • Additional desired skills are Freshdesk administration, Progress Rollbase and Smartsheet. 
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