Our client is seeking a Technical Support Specialist; this is a dual role where the candidate will provide technical support to the organization's internal and external customers while handling quality assurance for new applications.
- Handling approximately 35 tickets per week, troubleshooting and solving level 1 and 2 tech support issues
- Assist with constant improvement in efficiency of product support process
- Collaborating with Engineering to ensure application defects are escalated to the development team to be addressed
- Identify, record and document thoroughly and track defects
- A Bachelor's degree in a technical field and hands on experience with the above responsibilities are required for consideration
- Additional desired skills are Freshdesk administration, Progress Rollbase and Smartsheet.