Technical Support Specialist

Confidential Company  •  Lyndhurst, NJ

Salary depends on experience
Posted on 05/29/18 by Richard Ferreiro
Confidential Company
Lyndhurst, NJ
Salary depends on experience
Posted on 05/29/18 Richard Ferreiro

We are seeking a Technical Support Specialist to join our team! You will resolve technical-related issues for clients. Must be able to provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with end users and must effectively communicate answers in a way they can understand. Technical support specialists must have excellent analytical and problem-solving skills. Having interpersonal skills allows technical support specialists to communicate with customers and solve technical-related problems quickly and efficiently.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

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