Technical Support Specialist

Koch Industries, Incorporated   •  

Wichita, KS

Industry: Energy & Utilities


5 - 7 years

Posted 175 days ago

This job is no longer available.

The Koch Business Solutions (KBS) Customer Service Organization is seeking a Technical Support Specialist join our team!

In this position, you will be responsible for providing a consumer-focused service related to software, printers, and other IT requests. Our team is focused on automating, eliminating, and optimizing requests.

This role will help build your technical knowledge and the application of MBM while providing enterprise-wide solutions. Our environment is team-orientated, you will empowered to innovate and challenge the status quo.

A Day In The Life Typically Includes:

  • Fulfill Service Requests through Ticketing System

  • Providing positive consumer experience though interactions

  • Document and share knowledge through current process and tools

  • Find innovative ways to improve software deployment

  • Take passion in finding ways to eliminate waste from our current manual processes and non-standard solutions

What You Will Need:

Basic Qualifications:

  • A minimum of 5+ Years experience in Information Technology

  • Experience deploying/troubleshooting software via SCCM

  • Experience with MS operating systems and applications

  • This role is not eligible for visa sponsorship

What Will Put You Ahead?

Preferred Qualifications:

  • Ability to apply critical thinking and good judgement in day to day activities

  • Passion for change and open to challenging processes

  • Experience deploying enterprise-wide IT solutions

  • Excellent Customer Service Skills

  • Excellent communication, documentation, collaboration, and organizational skills

  • PowerShell experience

Want to learn more about KBS?

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.