Technical Support Specialist

Confidential Company  •  Dallas, TX

5 - 7 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 08/01/17 by Cynet Sytems
Confidential Company
Dallas, TX
5 - 7 years experience
IT Consulting/Services
Salary depends on experience
Posted on 08/01/17 Cynet Sytems

We are looking for Technical Support Specialist ?for our client in Dallas, TX

Job Title: Technical Support Specialist

Job Location: Dallas, TX

Job Type: Contract – 12 Months / Contract to Hire / Direct Hire

Job Description:

  • Worker will be dedicated to project work involving multiple projects, starting initially with our Backup Transformation project with the focus of completing tasks on schedule while maintaining adherence to PMO guidelines and procedures.
  • We would like this resource to have experience and skills in backup systems and methodologies, as well as disk array systems.
  • We are currently using EMC Networker and Veeam backup software in coordination with HP 3PAR and ExaGrid disk arrays and would like to migrate into a backup to disk system.
  • Projects may include computer installs, break-fix, and maintenance of agency server/system hardware.
  • Installs, maintains, and upgrades software for both individual computers and larger networked systems.
  • Provide assistance in selection of potential vendors/products to incorporate into the future state architecture
  • Troubleshoots and resolve basic LAN/WAN connectivity issues.
  • Provides superior customer service
  • Positions will work and support Infrastructure team as needed.
  • Performs other technical duties as assigned.
  • Engagement to include task activities in multiple projects.
  • INTERVIEWS:  Phone and in person, no skype.

Minimum Requirements:

  • 4 + years experience with Microsoft Windows2012/ Active Directory/Azure Cloud
  • 4 + years experience with Windows OS upgrades and server hardening methodologies
  • 4 + years experience in backup to disk technologies and Cloud integration
  • 4 + years experience in datacenter infrastructuretechnologies and cloud integration (IaaS/PaaS/SaaS)
  • 4 + years experience in demonstrating problem-solving and solution development skills and the ability to explain problems and propose solutions with rationale to the management.
  • 4 + years experience with a strong electro-mechanical aptitude.
  • 4 + years with the ability to use rigorous logic and methods to solve difficult problems with effective solutions.
  • 4 + years experience with identifying hidden problems.
  • 4 + years experience excellence at honest analysis.
  • 4 + years experience looking beyond the obvious and does not stop at the first answers
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