Technical Support Representative

Confidential Company  •  Warren, NJ

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 03/03/18 by Cynet Sytems
Confidential Company
Warren, NJ
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 03/03/18 Cynet Sytems

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Responsible for Tier I software and hardware support. 
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. 
  • Enters call data into a tracking system. 
  • Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. 

Education: 

  • Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 

Experience: 

  • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 

Complexity: 

  • Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. 
  • Generally follows documented procedures and checklists.

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