Technical Support Representative

  •  

Warren, NJ

Industry: IT Consulting/Services

  •  

Less than 5 years

Posted 232 days ago

  by    Cynet Sytems

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • Responsible for Tier I software and hardware support. 
  • Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. 
  • Enters call data into a tracking system. 
  • Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. 

Education: 

  • Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 

Experience: 

  • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 

Complexity: 

  • Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. 
  • Generally follows documented procedures and checklists.