Technical Support Representative

Confidential Company  •  Warren, NJ

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 02/27/18 by Cynet Sytems
Confidential Company
Warren, NJ
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/27/18 Cynet Sytems

We are looking for Technical Support Representative for our client in Warren NJ

Job Title: Technical Support Representative

Job Location: Warren NJ

Job Type: Contract 12 Months / Contract to Hire / Direct Hire

US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.

Job Description:

Responsible for Tier I software and hardware support.
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system.
Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.

Education:

Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Experience:

Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills.

Complexity:

Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers.
Generally follows documented procedures and checklists.

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