Technical Support Representative

11 - 15 years experience  •  Manufacturing

Salary depends on experience
Posted on 05/21/18
Las Vegas, NV
11 - 15 years experience
Manufacturing
Salary depends on experience
Posted on 05/21/18

Job Description

Use your technical skills to help others.

Work for a world-wide industry leader in Las Vegas, Nevada.

Lutron Electronics Co., Inc. has an immediate opening for an Electronics or Systems Technician in our technical support team.  In this position, you would be a key part of the Technical Support team, working directly with our customers to create the ultimate user experience.  Lutron's Five Principles start with "Take Care of the Customer" because customers are the foundation of any business.  Build your career in an innovative, growing company by developing a working knowledge of Lutron products and supporting our customers by solving their technical questions.

 A successful Electronics Technician will be the face of Lutron for technical inquiries.  In this position you will develop technical expertise regarding Lutron products and leverage your service skills to help our customers maximize their user experience.  You will use your creative problem solving skills to resolve issues and meet or exceed customer expectations on a daily basis.

  

Responsibilities: 

  • Represent Lutron with a professional, upbeat attitude according to our Five Principles, particularly TAKE CARE OF THE CUSTOMER.
  • Develop technical expertise regarding Lutron products, systems, and services
  • Support our customers by providing necessary information on our stand-alone and system level products via phone and email in a timely and professional manner
  • Troubleshoot and diagnose user issues regarding Lutron products and systems
  • Document problems and solutions in a central database, escalate customer questions when necessary
  • Communicate effectively with other areas of the company to meet or exceed customer expectations
  • Take on special projects as necessary to meet or exceed the goals of our technical support team
  • Stay aligned to Lutron’s culture and values:

·              Be passionate

·              Be flexible and adaptable to changing markets

·              Be an innovative thinker

·              Be customer focused

·              Be ethical

  Qualifications:

  • Either:
    • 2-year Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar degree, with a GPA of 3.0 or above
    • 4-year Business or Liberal Arts degree, with a GPA of 3.0 or above
    • Over 10-years of tradeexperience in electricalcontracting, HVAC installation, telecom/cable installation, security installation, or A/V installation
  • 3 or more years of work experiencerequired, experience in a fast-paced, customer facing position preferred
  • Proficiency with computers, MS Office and IT required
  • Experience networking, software troubleshooting, and programming preferred
  • Experience troubleshooting via phone or email, a plus
  • Excellent written and verbal communication skills required
  • French / Spanish written and verbal communication skills, a plus
  • Experience working with a team to solve problems or achieve a goal
  • Strong organizational skills and attention to detail
  • Ability to use discretion and make decisions independently
  • Willingness to work flexible shifts, when necessary, given Lutron’s 24-hour support requirements 
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