Technical Support Representative II

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 196 days ago

This job is no longer available.

Job Description

Position Responsibilities/Requirements

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

FIS’ Managed IT services provide flexibility to financial institutions as their needs vary and evolve. Our experienced staff takes action to ensure your assets, systems and applications stay current and continuous. That’s why organizations in financial services and other industries rely on our team of experts who are dedicated to information, network and internet security.

What you will be doing:

As a Technical Support Representative, you will be responsible for delivering Level I & II technical support over the phone in a remote capacity. You will support and administer PCs, thin clients, peripherals, Citrix, various versions of Microsoft Exchange, VMware, servers, and routers adhering to the defined internal escalation process.

  • Provide day-to-day technical support to bank employees for networkinfrastructure, internal desktops and thin clients, servers, and software.
  • Account management including adding and deleting users, creating new user accounts, and modifying accounts.
  • Maintain passwords, data integrity, and file system security for desktop and Citrix environments.
  • Communicate highly technical information in layman terms to non-technical users.
  • Recommend hardware and software solutions, including new acquisitions and upgrades.
  • May participate in development of information technology and infrastructure projects.

What you bring:

  • 3+ years of experience providing end-user LAN/WAN support
  • Experience supporting desktop operating systems
  • Experience supporting MS Office
  • Experience with anti-virus and backups
  • Experience troubleshootingMS Exchange
  • Experience supporting Active Directory
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally.
  • Willing to work any schedule Monday through Friday hour of operation 5 AM to 6:30 PM.
  • BS degree in CIS, Business, or related field OR 3+ years of equivalent work experience.

Added bonus if you have:

  • Experience supporting network operating systems: Windows 2008/2008R2/2012 preferred.
  • Experience supporting Citrix preferred

What we offer you:

  • A fantastic range of benefits designed to help support your lifestyle and wellbeing
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A work environment built on collaboration, flexibility and respect
  • Varied and challenging work to help you grow your technical skillset

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.