Technical Support Representative

We are looking for Technical Support Representative for our client in Chesapeake, VA

Job Title: Technical Support Representative

Job Location: Chesapeake, VA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

• Responsible for Tier I software and hardware support. 
• Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. 
• Enters call data into a tracking system. 
• Escalates problems to higher level technical support professionals when necessary. 
• Assists in the resolution of application, hardware and software problems. 

Education: 

• Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. 

Experience: 

• Typically has 1 to 2years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem-solving/troubleshooting skills. 
• Provides Tier 1support of low to medium complexity. 
• Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.