Technical Support Engineer

Vonage   •  

San Francisco, CA

Industry: Telecommunications & Hardware


Less than 5 years

Posted 65 days ago

This job is no longer available.

As a Technical Support Engineer at Nexmo, you will provide first-class technical support to our rapidly growing strategic customer base, who are integrating our real-time communication APIs and SDKs.

We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company!

What You're Great At

  • Thoroughly understanding multimedia technologies and protocols such as SIP, WebRTC
  • Investigating, troubleshooting, diagnosing and resolving technical issues related to IP based network technologies
  • Communicating effectively (both verbal and written) with our customers and internal stakeholders
  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
  • Communicating well with different audiences (developers, technical and non-technical users)

What You're Good At

  • Other programming languages: PHP, Python, Ruby, Node
  • JavaScript/web development
  • Linux/Unix operating systems

What You Must Have Experience In

  • Bachelor's Degree in Computer Science, or equivalent
  • 2+ years as a Developer Support Engineer or a Technical Support Engineer in either the telecommunications or technology sectors
  • 2+ years of API or SDK implementation and/or integration
  • JavaScript, iOS or Android support experience

Qualities About You That Might Make our Decision Easier

  • Experience with IP-based real-time communications (VoIP, WebRTC, Websockets)
  • JavaScript, iOS or Android development experience

NEXMO... Who are we?

Founded in 2010, Nexmo is now the Vonage API Platform and remains a fast growing startup, with over 300 people employed across our San Francisco, London, Singapore and Hong Kong locations. Our expertise enables customers to embed communications capabilities into their applications without having to worry about the global fragmentation of networks and complex regulatory requirements. We offer the most advanced cloud communications platform to organisations who need to easily embed scalable and trusted communications-–APIs and SDKs for messaging, voice, chat apps and phone verification–into their applications and business processes. Nexmo enables enterprises to reimagine their digital customer experiences by providing them with the tools they need to easily communicate to their customers in real-time through text messaging, chat, social media and voice.

Industry leaders including Snapchat, Zalora, Uber, Telegram, Lazada, KLM, GrabTaxi, Airbnb, Alibaba and Daimler send millions of messages per month using Nexmo APIs.

Why Nexmo... Our values!

Getting things done, being committed to each other, and working with passion and integrity are the values that matter at Nexmo. We are on a mission to enable simplified communications between enterprises and their customers by empowering our employees. We strive for passion and integrity, both personally and professionally.

We have achieved significant growth by hiring exceptional people. We have big goals, and we want the people who join us to be self-confident, focused on customers and delivery, and structured and committed in their approach. We value those who will help us continue this spirit. If this appeals to you then we encourage you to apply.