Technical Support Engineer - Tier II at Varonis Systems in Morrisville, NC

Who we are

We see the world of cybersecurity from a unique perspective here at Varonis. We’re fighting the battle on a different front than conventional cybersecurity companies, relentlessly focused on securing data. Data assets are the most valuable – and vulnerable – components of the global economy. Along with employees, data is at the heart of almost every organization, yet conventional cybersecurity solutions, by themselves, have failed to protect it.

What we do

We give companies vision into who is doing what, where and when in their environment. We can show them where their sensitive data is stored, who has access to it and who shouldn’t have access to it. We can alert on unwanted activity within minutes and stop the bad guys in their tracks. We are the secret weapon companies need to have in their arsenal.

Your opportunity

As a Varonis Tier 2 Technical Support Engineer, you will be instrumental in guiding our customers on how to best leverage the Varonis suite of products. You will be part of a team of TSEs who pride themselves on providing world class technical customer support. You will research, replicate and resolve technical issues via your ingenuity, intuition, insight and intensity.

Who you will be assisting

This is not your typical support role. You will be speaking with Security Admins, Sys Admins, Network Admins, Storage Admins, CISOs, Exchange Admins and business owners. We look to hire people that have walked the walk and talked the talk.

You are

Able to learn: no one comes to Varonis knowing our software, so job #1 is education. Our onboarding process take upwards of 6 months and involves classroom, online, lab and self-study training. Our product offerings are constantly growing – education is part of our daily life.

A team player: everyone in support has started exactly where you are and is committed to helping you succeed.

Empathetic: you’ve been the person on the other end of the phone\remote session. Be the support person you always wish you had.

Curious: it is not just fixing the problem in front of you. We are obsessed with the question of “Why” – solve the problem, not just the symptom.

Responsible: you take ownership of your successes and failures; you hold yourself to a high degree of accountability.

Humble: you accept that you do not know everything and approach everything with the student mindset.

You must have

1-2 years in a Technical Support/Services role

Exceptional customer service skills (written and verbal)

Outstanding troubleshooting and problem-solving skills

Demonstratable understanding of network connectivity

Demonstratable understanding of Active Directory, Windows Servers and Services

Would be great if you had

Experience with SQL or PowerShell (querying, scripting)

Experience with storage devices (NetApp, EMC, Isilon)

Experience with Microsoft on Prem and Cloud offerings (SharePoint, Exchange, OneDrive)

Bachelor’s Degree (B.A.) in Computer Science or Information Technology or equivalent from four-year college or technical school

Network+, Security+, MCSE, MCP

Ability to speak a language other than English (Spanish, French, German are a plus)