Technical Support Engineer, Tier 2 in Austin, TX



$80K - $100K


Technical Support


Less than 5 years

Job Description

Mitratech is a proven global technology partner for corporate legal and compliance teams. Our approach to work is proactive, collaborative, and committed. The professionals who are thriving at Mitratech are people like you who know how to balance individual excellence with teamwork. We believe our employees' enthusiasm fuels great work, so we pursue individuals with a passion for building an environment of ownership, transparency, continuous improvement as well as a dedication to driving the best possible experience for our clients. In other words, if you like people and technology, you'll fit right in.

The Tier 2 Technical Support Engineer will provide the second-line of support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills

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Valid through: 2020-1-20

About Mitratech Holdings Inc

Mitratech Holdings Inc., is a wholly owned subsidiary of TA Associates, a multi-national legal information services company based in the United States. It offers software and services for in-house legal professionals and companies. The company now known as Mitratech Holdings Inc., has been in the enterprise legal management business since its founding in Los Angeles in 1987. It is now headquartered in Austin, TX. Initially, it began as a law practice management company to assist legal professionals and companies in all states and was one of the early technology company to offer a web-based case management software for the legal industry. With its first successful product, the company started working on developing legal management software and services for departments of varied sizes and responsibilities, in order to automate the entire law process in legal departments. The company gained major clients in the United States and Europe due to its paperless solutions. As of 2015, Mitratech focused on delivering matter management, spend management, e-Billing, legal hold, and GRC technologies to serve general counsel, legal administrators and attorneys.
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