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Technical Support Engineer in Kirkland, WA

Tableau Software

Kirkland, WA 98033
3w ago
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specialty:

Technical Support

experience:

Less than 5 years

Job Description

Job Description

What you'll be doing ...


The Technical Support Engineer works primarily with enterprise customers of Tableau's server and desktop products, proactively assisting them with post-sales installation, configuration and set up tasks, or customers of Tableau's Desktop products, proactively assisting them with post-sales installation, data connectivity, performance and analysis of data. Responsibilities include taking a proactive leadership role working with the Support team to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Tableau products. In addition to working with customers, theTechnical Support Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product

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Valid through: 2020-3-18

About Tableau Software

Tableau Software (/tæb'lo?/ tab-LOH) is a software company headquartered in Seattle, United States which produces interactive data visualization products focused on business intelligence. It initially began in order to commercialize research which had been conducted at Stanford Universitys Department of Computer Science between 1999 and 2002. It was founded in Mountain View, California in January, 2003 by Chris Stolte, who specialized in visualization techniques for exploring and analyzing relational databases and data cubes. The product queries relational databases, OLAP cubes, cloud databases, and spreadsheets and then generates a number of graph types. Tableau has a mapping functionality, and is able to plot latitude and longitude coordinates. It has been criticized for being overly US-centric. They also offer custom geocoding, as well as five ways to access their products: Desktop (both professional and personal editions), Server, Online (which scales to support thousands of users), Reader and Public, with the last two free to use. Vizable, a consumer data visualization mobile app, was released in 2015. On May 17, 2013, Tableau launched an initial public offering (IPO) on the New York Stock Exchange, raising more than $250 million USD. Prior to its IPO, Tableau raised over $45 million in venture capital investment from investors such as NEA and Meritech.
Total Jobs:
79
Total Experts:
3
Average Pay:
$129,807
Total value of jobs:
$13,500,000
% Masters:
29%
* Ladders Estimates