Technical Support Engineer

Splunk   •  

Plano, TX

Industry: Technology

  •  

Less than 5 years

Posted 188 days ago

This job is no longer available.

Responsibilities:

  • Provide technical support for enterprise customers
  • Develop a deep understanding of the Splunk product
  • Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
  • Provide documentation content and participate in online forum support for real-time questions from Splunk users.
  • Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation

Requirements:

  • Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X
  • Understanding of regular expressions (Regex) and Python scripting
  • Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML
  • Experience in Business Intelligence a plus
  • Be able to isolate problems between hardware and software and provide information to appropriate development team(s)
  • The ability to shift gears and focus is essential when supporting a product like Splunk
  • Solid knowledge of networking concepts
  • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
  • Superior written and verbal communication skills are a must
  • Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates
  • 2 to 3 years’ experience in a Technical Support or Systems Admin role
  • Pluses: Experience in Business Intelligence and fluent in Spanish (writing and speaking in technical terms) a huge plus (but not required)
  • Must be local to Plano, TX area

Education:

Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience