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Technical Support Engineer in Fredericton, NB

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compensation:

$80K - $100K*

specialty:

Technical Support

experience:

Less than 5 years

Job Description

Overview:

The Technical Support Engineer is responsible for handling customer and Skillsoft employee inquiries through live help, phone and email. Additionally, the Technical Support Engineer will support internal teams and clients in the scoping, design, and development of application integration solutions that facilitate the delivery of Skillsoft's services to client audiences.

Highlights:

Routes or answers all incoming communication (email, phone, or other) from customers and clients.

Lead application integration solution design initiatives that facilitate the delivery of Skillsoft's services to client audiences

Expert level call handing of both technical and non-technical inquiries

Ability to produce effective incident reports and documentation of procedures

Identifying opportunities to improve current work processes

Liaison with client and ensure that stakeholder needs are met

Ensure servic

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Valid through: 2020-5-19

About SkillSoft

Total Jobs:
47
Total Experts:
5
Average Pay:
$131,571
Total value of jobs:
$9,210,000
% Masters:
30%
Learn More About SkillSoft
* Ladders Estimates