$80K - $100K*
The Technical Support Engineer is responsible for handling customer and Skillsoft employee inquiries through live help, phone and email. Additionally, the Technical Support Engineer will support internal teams and clients in the scoping, design, and development of application integration solutions that facilitate the delivery of Skillsoft's services to client audiences.
Routes or answers all incoming communication (email, phone, or other) from customers and clients.
Lead application integration solution design initiatives that facilitate the delivery of Skillsoft's services to client audiences
Expert level call handing of both technical and non-technical inquiries
Ability to produce effective incident reports and documentation of procedures
Identifying opportunities to improve current work processes
Liaison with client and ensure that stakeholder needs are met
Valid through: 2020-5-19