Technical Support Engineer - Routing Apps

Confidential Company  •  Ottawa, ON

Less than 5 years experience  •  IT Consulting/Services

Salary depends on experience
Posted on 02/19/18
Confidential Company
Ottawa, ON
Less than 5 years experience
IT Consulting/Services
Salary depends on experience
Posted on 02/19/18

About the Position:

Network Support Engineer - Work directly with Juniper Networks customers and partners by supporting Juniper's Routing Software Applications to include IP/MPLSView, NorthStar, and Juniper's Virtual Routing Products.

Responsibilities:

Troubleshoot complex network issues and replicate customer environments and network problems in the lab and work directly with development and sustaining engineering to resolve them.

  • Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
  • Troubleshoot complicated software issues, replicate customer environments and network problems in the lab.
  • Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
  • Take ownership for problem resolution, problem reproduction and escalation.
  • Be a fast learner and keep pace with newer technologies
  • Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
  • Help improve processes and tools.

Minimum Qualifications:

  • 2 - 5 years experience supporting / designing / implementing IP networks.
  • Excellent Customer handling and communication (verbal and written) skills
  • Linux Shell and Python scripting

Preferred Qualifications:

  • B.E. in Electronics Engineering or Computer Science with 2- 5 years of experience supporting/Designing/implementing IP networks.
  • MPLS, VPLS, L2 and L3 VPN
  • MPLS Traffic Engineering, LDP, RSVP
  • Virtual Server Technologies, i.e. VMWare ESXi, KVM / QEMU
  • Thorough understanding (Packet level) of:
    • IP Packet flow, OSI layers
    • Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
    • IP routing protocols (BGP, OSPF, ISIS , RIP)
    • Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
    • OtherScriptingexperience

Other Information:

  • Relocation is not available for this position
  • Travel requirements for the position 20%

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