Technical Support Engineer in Virtual / Travel



Technical Support


Not Specified

Job Description

Why You Matter

An exceptional Technical Support Engineer (TSE) understands that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness and the number of issues resolved.

As a TSE, you will:

  • Be a trusted partner on product functionality for your customers and third-party vendors.
  • Partner with Customer Success team to assess client needs, provide advanced troubleshooting and solutioning to ensure ongoing customer engagement.
  • Communicate defects to the Engineering team and help test new releases.
  • Maintain accurate account information to ensure seamless communication between internal teams regarding customer satisfacti
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Valid through: 2020-2-19

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