At Ping Identity, we're changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, we're helping to build a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.
We're headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldn't be a source of anxiety. It should be one of your greatest competitive advantages.
We call this digital freedom. And it's not just something we provide our customers. It's something that drives our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
This individual is responsible for the first level of support for Ping Identity's customers using any of our products including PingFederate, Ping Access, PingOne, PingID, and any supported integration kits. Our Tier 1 team consists of highly skilled Engineers and we welcome new industry talent to join our Ping family. New college graduates and those interested in career growth are welcome to apply!
Engineers respond to customer inquiries, triage issues, identify scope and gather information to ensure cases are properly documented in our ITSM tool. Our Technical Support Engineering team is responsible for researching functionality and usability related issues; working with our customer's IT personnel to understand the nature of the issue and communicate steps to resolve and/or consult and escalate to the next tier when needed.
Other responsibilities of the role include conducting right to service check and answering basic questions on common issues. Our Engineers contribute to both our Knowledge Base as well as our online community. Engineers must maintain their support test environment to quickly replicate customer issues and have a strong desire for continuous learning.
Team members must be able to work a flexible schedule supporting our global customer base.
Valid Through: 2019-11-11