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Technical Support Engineer in Austin, TX



$80K - $100K*


Technical Support


Less than 5 years

Job Description

Job Description

Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide world-class technical support for Docker Enterprise technologies. These technologies include Docker Enterprise Engine, Docker Trusted Registry, and Universal Control Plane. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

Mirantis' Docker Enterprise Support team is on a mission to delight millions of developers and system administrators that rely on Docker Enterprise to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global e

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Valid through: 2020-4-8

About Mirantis

Mirantis Inc. is a Sunnyvale, California, based B2B cloud computing services company. It focuses on the development and support of OpenStack, providing technology and support for clients to build and run open source cloud infrastructures. The company was founded in 1999 by Alex Freedland and Boris Renski. It was one of the founding members of the OpenStack Foundation, a non-profit corporate entity established in September 2012 to promote OpenStack software and its community. OpenStack is an open source software platform for cloud computing infrastructures, under ongoing development by an open consortium of developers and vendors. It is co-ordinated by the OpenStack Foundation, formed to promote the "development, distribution and adoption of the OpenStack cloud software." Mirantis has been a top contributor to the OpenStack project. Mirantis works with clients to build out open private, public, and service-provider cloud solutions based on OpenStack, using open source tools to integrate the computing, network and storage capabilities which define an OpenStack infrastructure. The Wall Street Journal characterizes OpenStack as providing "a kind of dashboard to help manage large numbers of servers, storage and networking devices like they were a single resource. Mirantis sells a commercial version and helps customers develop and install the software." In two rounds of fund-raising in January and June 2013, Mirantis raised $10 million in growth capital funding from Dell Ventures, Intel Capital and WestSummit Capital, and a further $10 million from Red Hat, Ericsson and SAP Ventures. In October 2014, Mirantis raised $100 million in a Series B financing round led by Insight Venture Partners, and joined by existing investors Intel Capital, WestSummit Capital, Telefonaktiebolaget L.M. Ericsson and Sapphire Ventures with the stated goal of scaling up engineering to increase OpenStack contributions and prepare for a 2016 IPO. In August 2015, Intel led an additional $100 million funding round with new investor Goldman Sachs and existing investors August Capital, Insight Venture Partners, Ericsson, Sapphire Ventures (formerly SAP Ventures) and WestSummit Capital.
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