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Technical Support Engineer in New York, NY


New York, NY 10001
6w ago


$80K - $100K*


Technical Support


Not Specified

Job Description

About the Role

We are excited to be adding a Technical Support Engineer to our dynamic team.

What You'll Be Doing:

  • Provide technical support to our large fleet of kiosks
  • Triage and resolve issues based on priorities, perform root cause analysis
  • Promptly follow the escalation procedures and ensure quality resolution is achieved
  • Strive hard to meet the set SLAs
  • Analyze and aggregate data from a variety of sources, and help improve engineering and business processes.
  • Document history of events while resolving issues
  • Actively contribute in enhancing our knowledge base
  • Maintain and administer kiosk networks and related computing environments including modem software

How We Know You Can Do It:

  • Knowledge of Linux command-line and scripting languages (python or bash)
  • Ability to quickly learn new or unfamiliar t
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Valid through: 2020-3-4

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* Ladders Estimates

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