About the Role
We are excited to be adding a Technical Support Engineer to our dynamic team.
What You'll Be Doing:
- Provide technical support to our large fleet of kiosks
- Triage and resolve issues based on priorities, perform root cause analysis
- Promptly follow the escalation procedures and ensure quality resolution is achieved
- Strive hard to meet the set SLAs
- Analyze and aggregate data from a variety of sources, and help improve engineering and business processes.
- Document history of events while resolving issues
- Actively contribute in enhancing our knowledge base
- Maintain and administer kiosk networks and related computing environments including modem software
How We Know You Can Do It:
- Knowledge of Linux command-line and scripting languages (python or bash)
- Ability to quickly learn new or unfamiliar t