Technical Support Engineer III

5 - 7 years experience  •  Electronics

Salary depends on experience
Posted on 11/07/17
Everett, WA
5 - 7 years experience
Electronics
Salary depends on experience
Posted on 11/07/17

Description

:  

Do you like working on technical problems?  Do you love helping customers achieve the most with a recently purchased product?  Do you have the ability to see the big picture while still executing on daily tasks?  Keep reading as we are looking for a Software Application Engineer to join our team here in Everett, WA.

As a Software Application Engineer you will be responsible for delivery of customization, installation, and training services, as well as customer technical support for calibration software products.

Responsibilities: 

  • Perform software installation, training, data import/migration, and/or software customization at customer sites or from Fluke offices.
  • Respond to software application questions and/or issues by email or phone, timely and with high quality.
  • Conduct onsite, in-classroom, and web-based training classes.
  • Create and refine training materials.
  • Perform software installation and provide consultation onsite.
  • Perform data migration or data import for new systems.
  • Modify software configuration and reports as required.
  • Provide consultation to help customers realize full system potential given specific business requirements.
  • Analyze customer needs in calibration software to ensure that business requirements are met and learning objectives are achieved.
  • Provide inputs for sales to quote custom software services
  • Manage and track software services funnel using a standard work tool, from opportunity, through evaluation, to implementation.

 

Qualifications

:  

  • 5+ years of experience working in the software industry, preferably in customer-facing roles like service, training, or technical support
  • Bachelor’s degree or equivalent years of experience required
  • Demonstrated understanding of SQL and XML
  • Proven track record of strong organizational skills, attention to detail, and problem solving
  • Must have strong interpersonal skills, good presentation skills, and ability to explain technical products comfortably
  • Experience with database design, SQL, and SQL Server management required
  • Working knowledge of JavaScript, Windows PC and server operating systems, and web server (IIS) configuration is required
  • Experience with Crystal Reports, HTML, Oracle, and SAP a plus
  • Must be OK with travel up to 50% (mainly domestic, some international)
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