$80K — $100K *
Our offices are based in Minnetonka, Minnesota; Waterloo, Ontario; Copenhagen, Denmark; The Netherlands; and Beijing, China. We value our team’s innovation, enthusiasm, and dedication to help improve the lives of patients. Do you want to be part of a passionate team that believes what we do matters? Then a career with Vital Images might be right for you!
BASIC PURPOSE AND OBJECTIVES:
The Technical Support Engineer is responsible for applying strong Linux knowledge and analytical skills remotely on a real-time basis to resolve customer reported application issues related to our world-class imaging software.
In this role, the Technical Support Engineer will receive incoming customer reported issues by phone, email and web portal. Your technical trouble shooting and problem isolation/replication skills along with your attention to detail are imperative.
You will apply your education, experience, Vital Images Linux-based product-specific training and use of our internal knowledgebases to ensure timely resolutions are provided to our customers. Communication, both verbal and written, are a primary job function and utilized throughout your day. As a Technical Support Engineer, you must be able to multi-task and accurately document all customer contact in our Salesforce case management system.
As a provider of medical imaging software, it is essential that you ensure quick responsiveness and deliver mission critical resolution to cases. Your resolution will include highly complex hardware and software Linux based technical issues including general knowledge of imaging software such as MRI’s, CT scans, X-Rays etc.
EDUCATION AND SKILLS REQUIREMENTS
Valid through: 2/9/2021