Technical Support Engineer

International Game Technology   •  

Las Vegas, NV

Industry: Hospitality & Recreation

  •  

Less than 5 years

Posted 59 days ago

This job is no longer available.

Requisition ID: 1067

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.

Responsibilities

IGT is hiring a team of different Technical Support Specialist to support our clients throughout the US on the following IGT Products: Slot Floor Operations Products such as Machine Accounting, FJP (Fills & Jackpot Station), Advantage Monitor, Attendant Workstation, Drop Utility & EZ Pay (Casino Floor and Audit Operations). We ask you are familiar with one or more of these casino operation areas.

General duties:
• Provide support and training to casino operators on IGT products
• Work with team to understand customer operations and systems modules
• Walk through system configuration
• Highly experienced in Auditing and multiple Financial Reports tied to Gaming
• Provide ongoing initial set up support
• Provides customer training support
• Developing working relationships with high level casino personnel
• Participate in operational audits and process analysis

Qualifications

• Bachelor’s degree or combination of experience and education
• Minimum Two (2) years casino experience
• Technical aptitude, professional presentation skills, and superior customer service skills
• Strong customer service skills
• Experience with Windows products (Excel, Word, PPT, and Outlook)
• Knowledge of SQL including Microsoft’s Management Studio
• Communication skills (listening, constructive feedback, conflict resolution, writing, presentation)
• Ability to travel occasionally, work on-call and weekends when required for business
• Ability to obtain required licensing documents and approvals for domestic and international travel
• Must be at least 21 years of age and
• Must be able to obtain required gaming licensing

Preferred Qualifications
• IGT systems experience
• Advanced in-depth knowledge of the gaming industry, gaming regulations and casino operations
• ITIL certifications or understanding of ITIL process

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership