Technical Support Engineer at Groove Labs in San Francisco, CA



$80K — $100K *


Technical Support


Less than 5 years

Job Description

About the Role

Are you the go-to technical resource on your support team for complex customer issues? At, you will find a culture that rewards your expertise in navigating critical technical matters while balancing the needs of customers, users and internal stakeholders. We will empower you to push the limits of your existing knowledge set and grow into new areas as we expand rapidly as a team and company heading into 2020.

The Technical Support Engineer will be a backline resource and escalation point for our team of product support specialists. You will be a critical piece of our support ecosystem as a liaison between the customer, our support team and our engineering team. Ideal candidates will possess a unique combination of technical aptitude and strong interpersonal skills.


  • Own escalated customer issues, including initial troubleshooting, identificati
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Valid through: 7/7/2020

About Groove Labs

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