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Technical Support Engineer in Saint Paul, MN



$80K - $100K*


Technical Support, Systems Architecture & Engineering


Not Specified

Job Description

Job Description

The Support Engineer is a detective whose knowledge of software implementations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public.

This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a "Customer Focused" environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction.

What You'll Do:

· Ticket escalation from Customer Support and professional services teams.

· On-call rotation for Production Application Support.


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Valid through: 2020-4-3

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* Ladders Estimates