Technical Support Engineer & Course Developer

CACI International   •  

Denver, CO

Industry: Professional, Scientific & Technical Services


Less than 5 years

Posted 22 days ago

What You'll Get to Do:

Provide direct customer field support to include Systems Engineering, improvised design work as required and product support (maintenance, troubleshooting, repair, calibration, upgrades and training on wireless standards and protocols). Additionally, this individual may assist in supporting training requirements by developing and delivering training for the TSS and customers.

More About the Role:

  • Work directly with customers to prioritize maintenance, troubleshooting, repair, calibration, upgrade requirements.
  • Proactively engage customers to identify necessary courses of instruction regarding wireless standards and protocols and training needs across the mission critical LGS wireless communication product portfolio and 3rd party vendor(s) equipment
  • May be responsible for providing guidance to intelligence analysts for all aspects of information gathering to include national level analysis, technical exploitation, collection, general research, threat assessments and intelligence product production
  • May develop standard operating procedures and best practices in support of training current and new capabilities associated with customers CONOPs
  • May develop and provide technical product training across the GSTO customer base
  • Use Government Property Management (GPM) systems and procedures to accept, ship, and track all equipment coming into and leaving LGS facilities
  • Perform administrative duties as necessary
  • OCONUS travel to hazardous areas as dictated by customer mission support requirements
  • Provide flexible daily office hours as needed to support customers and deployed systems

You'll Bring These Qualifications:

  • Must have experience using hardware and software tools to develop protocol training programs and provide maintenance, troubleshooting, repair, calibration and upgrades of wireless communication products
  • Must have direct experience with systems supporting wireless protocols (GSM, CDMA, UMTS, LTE, WiMax, and WiFi)
  • Must have targeting skills and a thorough understanding of the operational cycle. Good understanding of the data, tools and techniques used for each phase of targeting
  • Must be a committed team player and work well with other contractors and vendor partners under adverse conditions
  • Must have strong customer relationship and communication skills
  • Must have established trouble-shooting technical skills and be able to clearly articulate issues to design engineers; capturing troubles and writing trouble reports also necessary
  • Must have direct experience targeting networks, or individuals within networks, and identifying vulnerabilities for exploitation
  • Good flexibility to adapt in a dynamic environment with frequently changing opportunities
  • Good oral and written communication skills to include experience creating customer presentations and technical documentation
  • History of working with project managers and external suppliers to ensure project deliverables are consistently met on schedule
  • Working knowledge of Microsoft software applications and other pertinent software application
  • Consistent and Reliable attendance is required
  • Must have at least a TS/SCI w/polygraph Active clearance to qualify

Minimum Education and Experience:

  • Bachelor's Degree in Electrical Engineering, Computer Science, Computer Engineering or related technical degree and 2+ years of experience or an equivalent combination of education, skills, and experience