Technical Support Engineer in Reno, NV

$80K - $100K(Ladders Estimates)

Coupa Software   •  

Reno, NV 89501

Industry: Enterprise Technology

  •  

Not Specified years

Posted 42 days ago

Requirements:

  • BS degree in Information Technology, Computer Science or equivalent work experience.
  • Proven experience in software technical support, IT support or as a technical engineer.
  • Strong analytical skills and ability to collect, organize, and analyze large amounts of information.
  • Hands-on experience writing MySQL queries (MySQL, etc.).
  • Working knowledge of Python.
  • Good grasp of object oriented programming languages with the ability to write simple scripts (Ruby on Rails preferred)
  • Working knowledge of Unix/Linux systems, utilities, and scripting.
  • Skilled using XML, HTML and other Web technologies
  • Understanding of Web servers, Application servers and Databases in a Cloud based infrastructure.
  • Ability to read database tables and log files, thus enabling effective troubleshooting and fast resolution of customer issues.
  • Experience using CRM applications such as Salesforce, Remedy, etc. for case logging and tracking.

Responsibilities:

  • Work with other business units, including Integration Support team, Operations, and Customer Success as required ensuring customer success
  • Business Event Monitoring of customer production environments
  • Manage customer expectations and experience in a way that results in high customers success
  • Creation of knowledge articles in Coupa's knowledge base for customer self-service and case deflection


Valid Through: 2019-11-4