Technical support Engineer

Conduit   •  

Fort Lee, NJ

Industry: Technology

  •  

Less than 5 years

Posted 47 days ago

Description

Como is scaling up, and we’re looking for a talented and ambitious Technical Support Engineer to be part of a growing, business-oriented Technical Support operations lineup.

As a Technical Support engineer, you will be responsible for

providing consultancy services to guide Como’s partners and clients in using

the ComoSense - A Leading Loyalty and customer Engagement platform.

Responsibilities:

  • Investigate technical problems and diagnose root causes to meet service levels
  • Meet technological and business needs of customers
  • Provide reliable resolution of critical and high impact problems for customers.
  • Work with Support, R&D and Product teams to meet customer requirements and improve our product
  • Collaborate with end users and partner to identify needs and opportunities for improved data management and delivery
  • Take part in the creation and maintenance of our knowledge-base
  • Train customers and partners

Requirements

  • 2+ years’ Experience in similar technical support and/or deployment position
  • Proven experience with technologies including: POS/HTML/JavaScript/MySQL database/ Web servers
  • Troubleshooting experience
  • Ability to understand flows and provide creative technical solutions
  • Capabilities of building organized processes and structured formal documentation
  • Fluent English and excellent customer facing and communication skills (verbal and written)
  • Ability to comply with tight deadlines
  • Multi-tasking, self-learning, highly motivated and a team player!

Preferred experience:

  • Experience in a multinational organization
  • SAAS companies background

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